Privacy Policy

This website is operated by Deep Silver Dambuster Studios Limited, 122 Canal Street, Nottingham, NG1 7HG, United Kingdom, Company No. 9140280 (“Deep Silver”).

PLEASE READ THE FOLLOWING PRIVACY POLICY, FOR INFORMATION REGARDING THE COLLECTION, USE AND DISTRIBUTION OF PERSONAL INFORMATION, CAREFULLY. WHEN YOU USE ANY ONLINE GAME, SERVICE OR WEBSITE FROM DEEP SILVER OR REGISTER FOR ANY DEEP SILVER ACCOUNT YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY DEEP SILVER SITE, ONLINE OR MOBILE PRODUCT OR SERVICE.

Deep Silver is serious about protecting users’ privacy and personal data and is obliged to adhere to all valid, related applicable laws and legal regulations for the protection of individuals when processing personal data, in your country of residence. We have employed technical and organizational measures to ensure that data protection laws are observed by us as well as by external service providers working for us. We have adopted this Privacy Policy to explain how we store and use personal and non-personal information we collect online on our websites, during your use of our online products and/or services and on mobile platforms.

We will only collect information we need to fulfill your requests and our legitimate business objectives. We will never send you marketing communications without your consent, and we will never share your personal information with third parties that are not bound by our Privacy Policy unless you tell us we can.


  1. Collecting of Personal and Non-personal Data

    Deep Silver collects both personal and Non-personal user data. Personal data collected by Deep Silver is discussed below in this section. Non-personal data is discussed below in Section B.

    • A. Personal Data collected by Deep Silver

      Personal data is information that identifies you and that may be used to contact you on-line or off-line. Deep Silver may collect personal information from our online visitors during: Gaming and other user behavior including gaming results; Warranty registration and requests; Customer support and/or technical service requests; Player match up and other head-to-head online competitions; Registration for games and/or special game-specific events; Newsletter subscriptions, referral services, and other marketing surveys and email campaigns; Registration for Deep Silver and/or other service accounts; Product, service and/or subscription orders; Service requests from third party service providers on our site; and otherwise through use of our software, mobile or online services where personal information is required for use and/or participation.

      The data includes information which is related or applicable to an individual person or creates a connection to that person. Information collected will vary depending upon the activity and may include your name, user name, email address, password, phone number, home address, birth date, mobile phone number and credit card information but will only be saved when needed. Additional data such as age and hobbies may be requested within the framework of other actions (e.g., "Player of the Month") and, published, with your permission, on the Web or in printed media. In any case, you will be specifically notified in case of irregular collection of data. Deep Silver employees are not authorized to request additional user data, such as banking information or passwords.

      Deep Silver also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites and to troubleshoot technical problems. In the event of user abuse of our websites, however, we may block certain IP addresses. If available, IP addresses and console IDs may be used to personally identify you in order to enforce legal requirements.

      We may also receive other personal data from third parties in connection with the operation and distribution of our products and services that we use to supplement personal data provided directly by you. As with all other data, we use this data only for purposes consistent with this policy.

    • B. Non-Personal data collected by Deep Silver

      Non-personal data, alone, cannot be used to identify or contact you. Deep Silver collects non-personal data about your use of our online and mobile products and services both on our website and in the course of game play and software usage (on PC, mobile and console platforms).

      Deep Silver may collect certain Non-personal data including gender, zip code, information about your computer, hardware, software, platform, media, and mobile device. We also collect other Non-personal data such as feature usage, game play statistics and scores, user rankings and click paths as well as other data that you may provide in surveys, via your account preferences and online profiles or through purchases, for instance. We may also receive either Non-personal or public information from third parties in connection with market and demographic studies that we use to supplement personal data provided directly by you.

      Deep silver collects Non-personal data in addition to personal information when you actively provide it in the context of various online and mobile activities including online and mobile purchases, game registration and marketing surveys, for instance. In addition, we might use cookies and other technologies to passively collect Non-personal information, personalize your experience on our sites and monitor advertisements and other activities.

      • +Cookies

        Cookies are small files applied to your Internet browser to track movements within websites. We may link cookie information to personal data. Cookies link to information regarding what items you have selected for purchase at our store, pages you have viewed, or games you have played. This information is used to keep track of your shopping cart and make sure you don't see the same advertisement repeatedly, for example. Also, we use cookies to deliver content specific to your interest and to monitor website or game usage. We collect information on what games are played, how much time is spent playing the games and which ads or links are clicked. Some of our sites use an outside ad company to display ads. These ads contain cookies. Cookies received with banner ads are applied by our ad companies, and Deep Silver does not have access to this information. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. We may also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Flash cookies only collect data in the aggregate. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at www.macromedia.com. Please note that this privacy policy covers the use of cookies by Deep Silver only and does not cover the use of cookies by any other advertiser.

      • +Third Party Ad Serving Technology

        The companies that serve the ads that may appear on our websites may also collect information regarding your activities online, including the sites you visit. For more information on such services or to opt out of those services, please visit such services' websites.

      • +Analytic Metrics Tool and Other Technologies

        Deep Silver may uses its own proprietary analytic metrics tool and other analytics technologies to collect Non-personal information when you use our online products and services and/or play our games on your PC, console and/or mobile device.

        Deep Silver may also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States and/or certain other countries. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA or certain other countries. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

      • +Facebook plugins

        Deep Silver uses social plugins, e.g. the “like” button, from the social networking site facebook.com. These plugins are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified from one of the Facebook logos.

        If a user accesses one of our websites that contains one of these plugins, its internet browser connects directly with the Facebook servers. Facebook sends the content of the plugins directly to the user’s browser and back. Since we have absolutely no control over the amount of data that Facebook collects with the help of these plugins, we would like to share our latest knowledge with the user:

        The plugins that are incorporated mean that Facebook receives notification that the user has called up the appropriate page on our website. If the user is logged in on Facebook at the same time, Facebook can allocate the visit to the user’s personal Facebook account. If the user interacts with the plugins, such as by pressing the “like”; button or posting a comment, that information is immediately transmitted by the browser directly to Facebook, where it is saved. If the user is not using Facebook, the service can still collect and store the IP address. More information on how much data is collected and why, and how it is then processed and used by Facebook, as well as details about the users’ rights and the settings available for protecting users’ privacy, can be obtained from Facebook’s data protection policy at www.facebook.com/policy.php.

        If a user has signed up to Facebook but does not want Facebook to collect data via Deep Silver‘s website and link it up with the data stored on Facebook, it must log off Facebook before visiting Deep Silver.

        If a user does not belong to Facebook or has not (yet) consented there to having its data collected and used, do not click on Facebook plugins.

  2. Storage of security of personal data

    Deep Silver is a global organization and the majority of the computer systems on which we collect, store, and use the information are based in the European Economic Area (EEA). Under limited circumstances, we may utilize data storage facilities located outside the EEA to operating countries in the USA and/or Asia. Your personal information may be transferred to, used, processed or held by us in the EEA and in other territories and used for the purposes set out in this Privacy Policy. Persons who require access because of technical, business, or editorial maintenance of the server and portal are legally bound by an agreement of confidentiality and non-disclosure.

    We are committed to data security within the framework of applicable data protection laws. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and in storage. Please note however that no electronic communications or method of electronic storage, are totally secure. We remind you that, despite our high standards, information that you voluntarily provide on the Web are never guaranteed to be 100% secure. There is always the potential danger that third persons may obtain unauthorized access. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security. Deep Silver is not responsible or liable for the disclosure of data due to data transmission errors and/or unauthorized access by third parties.

  3. Data processing

    Once you have completed a declaration of consent, Deep Silver collect, store, and process personal and Non-personal data for the purpose of individual information and management. We use your information to operate our games, fulfill your specific requests, and purchase orders and to send you purchase confirmation and other account-related information. In addition, if you choose to receive communications from us about Deep Silver products and news, the personal information you provide will allow us to send you messages about things including new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. You may also later opt out of this service. Your participation in tournaments or other online game events is also conditional upon our collection, use, storage, transmission and public display of statistical data (such as your scores, rankings and achievements) generated through your participation. For security purposes, data that could be used for identification (e.g., IP address, date, and time) is stored on our servers when you are granted access. We reserve the right to conduct statistical analysis of anonymous data sets. Personal data is not used for any other purposes, apart from legal or official requirements.

  4. Sharing of personal data with third parties

    Your personal data will be disclosed to companies of the Koch Group (subsidiaries, affiliates and the parental company). Your personal data will not be shared with third parties without your express consent. We may, however, share non-personal data in the aggregate (in a form that does not personally identify you) with third parties. From time to time, Deep Silver employs third party contractors to collect personal data on our behalf to provide email delivery, product, or promotional fulfillment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. We ask some third party contractors, such as credit agencies or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our sites and related advertising to better meet our visitors' needs and preferences. When our third party contractors collect and/or have access to the personal information you provide to Deep Silver, Deep Silver requires that they adhere to our stated privacy policies and protect the confidentiality of personal information they collect or have access to in the course of their engagement. These third parties are prohibited from using your personal data for any other purpose without your specific consent. Therefore, you may opt in to allow us to share your personal data with these companies and organizations that provide products or services that we believe may be of interest to you. To opt out of further communications from a marketing partner or sponsor with whom your information has been shared, please contact that partner or sponsor directly. In any case, you will be notified before your personal data is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your data with that party.

    If data is shared with agent/service providers as part of contractual data processing, they are required to conform to the applicable data protection laws and other legal requirements as well as to Deep Silver Privacy Policy.

    Deep Silver may also disclose personal data to law enforcement, or the appropriate civil authorities to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, reputation, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on Deep Silver.

  5. Public Information including user Generated Content (Forums, Blogs)

    You may choose to disclose information about yourself in the course of contributing user generated content to Deep Silver sites or games or in public online chat rooms, blogs, forums, message boards or in similar forums on our sites. Anyone may access and/or view contributions placed in the discussion forum. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality there. You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Please also be aware that such contributions may be delated or withdrawn by Deep Silver according to the Terms of Use of these sites. We are not responsible for the personally identifiable information you choose to submit in these forums. Therefore, you should ensure, before publishing, that your contributions do not contain information that is not appropriate for public viewing. You should be aware that your contributions may be accessed by search engines and accessible worldwide without specifically targeting our portal. Deleting or correcting such entries is frequently not possible with foreign operators.

  6. Right of withdrawal

    You may correct or delete data that you have entrusted with us at any time. Please send an e-mail requesting deletion of your account data to l.zhang@kochmedia.com. We will be happy to review, update or remove information as appropriate. We remind you that the remonstrance of certain data for certain periods of time is stipulated to resolve disputes, enforce our user agreement, and due to technical and legal requirements. These data may only be deleted following legally stipulated time periods.

  7. Non-liability for Third Party Sites

    We remind you that in various technical areas we work with external partners who also offer websites and services accessible from our sites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. If you click on a link to a third party site, including on an advertisement, you will leave the Deep Silver site and go to the site you selected. As we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as Deep Silver. These third party websites and services should have their own privacy policies. We assume no responsibility or liability for such declarations or activities that take place at other sites. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website you should consult that site's privacy policy before providing any personal information.

  8. CHILDREN

    Protecting children’s privacy is especially important to us. Deep Silver recognizes that parents, guardians, or other adults often engage our services for family use, including use by minors. We do not knowingly collect personal information from children under 12 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of Deep Silver purchaser of the product, and will be treated as such by this privacy policy. If a child under 12 submits personal information to Deep Silver and we learn that that personal information is the information of a child under 12, we will attempt to delete the information as soon as possible. It is our policy to comply with all applicable child protection laws. Therefore we restrict access to our websites to persons 18 years or older. YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE SITE FOR ANY REASON.

  9. Modification of the Privacy Policy

    Deep Silver reserve the right to modify and update this Privacy Policy at any time in accordance with applicable privacy policies. If we change our Privacy Policy, we will post those changes to this Privacy Policy, the website or other places so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material or significant changes to this Privacy Policy, we will notify you by email or by a notice on the applicable websites or during log in. Please visit this page frequently. Revisions to terms affecting existing Deep Silver services shall be effective thirty (30) days after posting. Your continued use of our online and mobile products and services will signify your acceptance of the changes to our Privacy Policy. You will always have the option to require an overview including all collected data by sending a mail to l.zhang@kochmedia.com.

  10. Third Party Products and/or Services

    Users may register for other services from our websites. Certain products and/or services available on our service are provided to you in partnership with third party(s) and may require you to disclose personally identifiable information in order to register for and access such products and/or services. Such products and/or services shall identify the third party partners at the point of registration. If you choose to register for such products and/or services your personally identifiable information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy practices and policies of such third parties and, therefore, you should review the privacy practices and policies of such third parties prior to providing your personally identifiable information in connection with such products and/or services.

  11. Questions and comments

    For questions, concerns, or comments on the topic of data protection, please contact Deep Silver’s data protection representative Liang Zhang at l.zhang@kochmedia.com.